POKER STARS DIRECT SHIPPING POLICIES

1. Orders CANNOT be cancelled or modified unless you contact us directly by phone at 800-517-1873.

2. Please verify all shipping and billing information before submitting your order. Orders that contain a bad shipping address and are shipped back to the Poker Stars Direct warehouse can be reshipped to the customer, however an additional shipping and handling fee (equal to the original shipping and handling charges) will apply. In order to prevent this circumstance from occurring please verify all shipping and billing information before placing your order.

3. Business hours/days DO NOT include weekends or holidays. Delivery days include everyday except Saturday, Sunday and holidays. If you need Saturday delivery, please call us at 800-517-1873. Delivery timeframes are estimated and therefore not guaranteed.

4. If an item is out of stock or back ordered, Poker Stars Direct will contact the customer for guidance on proceeding with the order.

5. All International orders have a 2-8 week delivery time. All domestic orders have a 3-5 working day delivery time. These estimates are based on if item is in stock and exclude weekends and holidays.

BACKORDER POLICY

If an item ordered is out of stock or backordered, the customer will be notified by email of the backorder and given the choice of waiting for the restock of the item, exchanging it for another item, or canceling the order for a refund. Most of time, these items are noted directly on the website along with any additional options.

SPECIAL NOTE

Due to the variations in monitors, colors of the actual products may vary from the pictures shown. If you have any questions, please don't hesitate to email us at info [at] pokerstarsdirect.com

INTERNATIONAL POLICY - CANADIAN ORDERS

The purpose of this information is to inform our Canadian customers how to make ordering easy and eliminate possible delays in processing and shipping of your order. As ordering from other countries requires special handling and can involve high fraud rates, we have some additional requirements for processing these orders. There are also some requirements for shipping some types of merchandise as shown below.

For all communications regarding your order, please include your order number.

We do not ship to any other foreign country other than Canada.

Shipping Methods: We ship with USPS Worldwide Express or UPS Worldwide. While these options costs a little more, tracking of packages and proof of delivery are important features we require when shipping overseas. Speed of delivery is far superior to other methods.

Canada: Canadian residents are responsible for payment of any duty imposed by Customs, as stated on the website. This payment is normally collected at the time of delivery. IF YOU DO NOT PAY your Duties we must pay! Any unpaid Customs Duties will be charged to you at the time we are billed plus a $15.00 US service fee. Failure to comply will result in not shipping to Canada. Your cooperation is appreciated.

LEGAL RESPONSIBILITY

Legal status of Poker Stars Direct: It is the responsibility of the buyer, not the seller, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession, and use, of any item purchased from Poker Stars Direct. All products are sold subject to public law 90-351, title III, U.S.D., Section 2511, and any local, state or federal ordinances.

Consult your local and state laws before ordering if you are in doubt. Absolutely no sales to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that the he/she is of legal age. Poker Stars Direct will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers.

It is the buyers responsibility to check with customs in their country when purchasing an item. Poker Stars Direct is not responsible for seizures made by customs. Anyone attempting to falsify information or defraud our company in any way, will be turned over to the proper authorities. Any attempts at extortion or entrapment will also be met with swift legal action!

Poker Stars Direct is not affiliated with Poker Stars. Poker Stars and Rational Entertainment Enterprises Limited are all trademarks or registered trademarks of Poker Stars in the United States and/or other countries. These terms and all related materials, logos, and images are copyright � Poker Stars.

RETURNS

At Poker Stars Direct, a purchase is never final. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days of your purchase date.

Playing Cards Exception - Please note that playing cards are not eligible for any refund after they have been opened because we are not able to return them and the warehouse won't accept them back from us.

All items returned that are not for an exchange will be subject to a 25% restocking fee.

You MUST contact us via email (info [at] pokerstarsdirect.com) so that we may issue a RA#. Once you have received the RA#, you may visit http://www.yourshipping.com and complete your request for an exchange or refund (minus the 25% restocking fee).

EXCEPTION - Custom items are non-returnable. All sales are final. Basically, all Canadian orders are non-returnable. If you have damage in transit, you may still file a claim directly with UPS. See below.

DAMAGED ITEMS - All items are quality inspected prior to shipment and are shipped insured. We are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 1-800-PICKUPS or the US Postal Service) immediately. Do not return the package back to us. Instead contact us and let us know that there is a problem so that we may follow up with the carrier.

RETURNS FOR EXCHANGE - If you are not satisfied with the item you have purchased, you can exchange it for any other item that is the same or lower in price without paying a restocking fee. You will however still be responsible for return shipping fees.

RETURNS FOR REFUND - Your purchase will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund, less shipping and handling and restocking fee. Your credit will be issued in the same manner payment was made to Poker Stars Direct. Please allow 48 hours for credits to be issued.

Please remember that you MUST contact us for a RMA# before we can process your exchange or refund. Failure to do so will result in delays.

Poker Stars Direct Returns Dept., P.O. Box 6281, Oceanside, CA. 92052

Note: All orders older than 14 days will not be accepted.

Note: All sales final on custom items. No exceptions!

Note: We do NOT refund purchases because an immediate family member, friend, cousin, or other person used your credit card. Please contact your local authorities and report the unauthorized use of your card.

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Thank you for Shopping at Poker Stars Direct!

Mission Billion, Inc.
doing business as www.pokerstarsdirect.com
1833 Avenida Segovia
Oceanside, CA. 92056
Worldwide: +1-434-546-1349
Toll Free: 800-517-1873
Email: info [at] pokerstarsdirect.com
9:00am to 8:00pm EST - Mon. thru Sat.